Agenda item

Performance Benchmarking and Contextual Measures

Summary:

 

 

 

 

 

 

 

 

 

 

 

 

Options considered:

To provide Overview & Scrutiny Committee with benchmarking information so that they are in a position to make recommendations to Cabinet for action based on evidence to improve performance. In addition, at the committee’s request, trend analysis and benchmarking information for the contextual measures listed in the Corporate Plan 2019 to 2023 is attached, so members can make recommendations to Cabinet for further investigation, monitoring and possible intervention, based on the results of the measures in the Contextual Measures Report.

 

1.    No action

2.    Make recommendations to Cabinet.

 

Conclusions:

 

Using the benchmarking information comparing NNDC performance to our CIPFA nearest neighbours will provide a valuable insight into the Council’s performance in the context of the performance of similar local authorities. Using the contextual measure information, which covers a wide range of social-economic indicators, will allow a broad assessment of the health and climate of North Norfolk. Monitoring the trends over time and in comparison to North Norfolk’s CIPFA Nearest Neighbours; the East of England Districts; and the England Districts, will provide a detailed insight of each measures and will be a useful facilitator for any resulting recommended actions that may be required.

 

Recommendations:

 

 

 

 

 

 

 

 

It is recommended that the Committee;

 

For the benchmarking report:

 

1.    Receive and note the benchmarking information.

 

2.    Make recommendations to Cabinet to investigate specific levels of performance and/ or to take action.

 

3.    Decide if additional datasets are needed to monitor business demography, in relation to the dataset CIPFA 9 Rate of births of new enterprises per 10,000 resident population aged 16 and above.

 

 

For the contextual measures report:

 

1.    Receive and note the information in the Contextual Measures Report – first review.

 

2.    Make recommendations to Cabinet to investigate specific datasets and/or to take action.

 

3.    Decide the frequency of further reviews of the report, to keep up to date with the latest published data.

 

4.    Decide if any additional reports are needed for different comparison groups, such as Norfolk Districts or East of England Districts.

 

5.    Decide if the printed copies of the additional attachments for monitoring the health profile, should be retained for meetings or if the hyperlinks will suffice.

 

 

Reasons for

Recommendations:

 

Reviewing benchmarking data in this way will ensure the Council maintains acceptable levels of performance across the services delivered by the Council. Reviewing contextual measure data in this way will enable a more thorough monitoring of the objectives in the Corporate Plan 2019 to 2023. It will also enable a proactive insight in to the health and climate of North Norfolk.

 

 

Policy and Performance Management Officer and Corporate Data Analyst, Helen Thomas and Lucy Wilshaw. Tel: 01263 516 214 / 379 Email: performance@north-norfolk.gov.uk

 

 

 

Minutes:

The CE introduced the report and informed Members that whilst the preceding Performance Report focused on the Corporate Plan and its objectives, this did not allow for comparison with other authorities. As a result, considerable efforts had been made to measure the Council’s performance against others on key areas of service delivery, and this report was the continued development of that work.

 

Questions and Discussion

 

      i.        Cllr C Cushing referred to data that showed that the level of household recycling had deteriorated, and asked how much it had declined, the reasons for this, and any actions taken to address this. The DFC stated that the Council sought to improve recycling rates as much as possible, with lower levels of contamination than many neighbouring authorities. He added that despite this, improving recycling rates remained a challenge, with higher rates at neighbouring authorities often the result of food waste collections, which would have a significant carbon footprint for NNDC. It was noted that food waste collections also had a significant cost implication, and it would be cheaper to promote recycling and the reduction of food waste.

 

     ii.        Cllr T Adams noted that neighbouring authorities had similar or in some cases worse recycling rates, and it was unfortunate that overall the County did not perform well in recycling. He added that there may be Government funding available in the future for food waste collections, but for now, more emphasis had to be placed on promoting recycling and reducing contamination.

 

    iii.        Cllr W Fredericks noted that supermarket food waste was declining, and whilst this was positive it meant that more food was required for food larders to support those in need.

 

   iv.        Cllr N Housden referred to total expenditure for central services by head of population, and noted that the Council appeared to be spending above average, and asked if there was any reason for this. The CE replied that data was not yet available for 21-22 as the external audit had not been completed, but comparisons were being made to better understand this metric and why NNDC ranked above average in terms of expenditure.

 

     v.        Cllr J Rest asked why CIPFA items listed on p198 were blank, to which the DFC replied that it was intended for management commentary, but the CE would seek to determine why the information was missing.

 

   vi.        Cllr V Holliday praised the report but suggested that paper copies for all data were not necessary if the information could be accessed online. The Chairman agreed and stated that recent additions had been very helpful for understanding the Council’s performance, but it had added considerable weight to agendas. Cllr N Housden said that it would be preferable to access information online to give Members more time to review data. The CDA replied that a new intranet page had been set-up that would provide access to this information which Members could be directed to.

 

  vii.        Cllr T Adams referred to the birth of businesses per 10k population measure, and suggested that it may not be particularly reliable, given that a high proportion of the North Norfolk population was over retirement age, and would no longer be economically active. The CE suggested that it would be helpful for the Council to consider this on release of anticipated ONS data, and noted that recent headlines that suggested that North Norfolk had the second lowest level of economic activity in the Country may be skewed by data including all residents aged 16 and over. He added that using data for those economically active between 16 and 65 would suggest that the District is mid-table in terms of economic performance, and this may be worthy of consideration by the Committee.

 

 viii.        The Chairman summarised the recommendations and suggested that consideration would need to be given to changing the dataset outlined in recommendation 3 on the rate of births of new enterprises per 10k population. The DSGOS suggested that the Committee may want to amend dataset to include those aged 16-65, given the significant proportion of the population that were no longer economically active. He added that the Committee may also want to consider whether hyperlinks to datasets were adequate, as outlined in recommendation 5 of the contextual measures.

 

   ix.        Cllr V Holliday referred to the birth of new enterprises and noted that CIPFA nearest neighbours performance was better, and the Council’s lower performance should not be disregarded. Members agreed that it would be preferrable to measure the rate of births of new enterprises amongst those of working age from 16-65, as opposed to 16 and over. It was agreed that this information should be provided on a quarterly basis, and that hyperlinks would be adequate for viewing datasets.

 

     x.        The recommendations were proposed en bloc by Cllr S Bütikofer and seconded by Cllr J Toye.

 

RESOLVED

 

1.    To receive and note the benchmarking information.

 

2.    That no further recommendations to Cabinet to investigate specific levels of performance and/or to take action are required on this occasion.

 

3.    To request that the dataset used to monitor business demography be amended, so that dataset CIPFA 9 - rate of births of new enterprises per 10,000 resident population accounts for those aged 16-65.

 

4.    To receive and note the information in the Contextual Measures Report – first review.

 

5.    That no further recommendations to Cabinet to investigate specific datasets and/or to take action are required on this occasion.

 

6.    That the frequency of further reports remains quarterly alongside existing performance reports.

 

7.    That no additional reports are required for different comparison groups

 

8.    That hyperlinks will suffice instead of printed copies of additional attachments/data.

 

 

Supporting documents: